Within your account profile, you will be able to access your account balance. There you can select the desired amount of points to redeem for a discount off your next purchase. Only one discount may be redeemed and used in one transaction at a time.

Our rewards program launched in February 2024 and purchases made after this date will start earning the corresponding multiplier points. While points aren't added to your account retroactively, the purchase amount you've already spent is already counting towards the next tier level.

Of course! Our dedicated Customer Support team is here to assist. You may send an email with a detailed note to studio@paktbags.com.